Returns & Exchanges

At EcoFlow NG, we stand by the quality of our power solutions. If you are not completely satisfied with your purchase, you can return your product within 30 days of delivery for a full refund or exchange.

1

Initiate Request

Contact our support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare Package

Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

3

Ship Item

Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend tracking for all electronic shipments.

4

Inspection & Refund

Once our technicians verify the unit's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing