Frequently Asked Questions

Everything you need to know about your EcoFlow NG purchase.

What is the typical shipping time for orders within Nigeria?

We offer expedited shipping across Nigeria. Orders within Lagos typically arrive in 1-2 business days, while deliveries to other states take between 3-5 business days.

Does my electronics purchase come with a warranty?

Yes, all EcoFlow NG products come with a standard 12-month manufacturer warranty covering technical defects. Extended protection plans are also available at checkout.

What is your return policy for faulty items?

We offer a 7-day hassle-free return policy. If your device is defective upon arrival, we will provide a full refund or a replacement at no additional cost to you.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Verve), bank transfers, and secure online payments via Paystack and Flutterwave.

How can I track the status of my shipment?

Once your order is dispatched, you will receive an email and SMS containing a unique tracking number and a link to our courier partner's tracking portal.

Are your products authentic and brand new?

Absolutely. EcoFlow NG only sources products directly from authorized distributors. Every item is 100% authentic, brand new, and comes in its original factory-sealed packaging.